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GARAGE NO.1 RENT-A-CAR CROATIA GENERAL TERMS & CONDITIONS

Pick-up and Drop-off Outside Opening Hours:

• For pick-up outside of regular opening hours, a €50 charge will be applicable. In the event of returning the vehicle outside of opening hours, clients have the option to use the key box facility. Please note that the meet and greet service is not available when returning the vehicle via the key box.

Grace Period:

• Clients are allowed a grace period of 59 minutes after the drop-off time specified on the rental agreement. After this period, an additional day will be charged. Clients are required to inform the drop-off office in case of any delays.

Hold Policy:

• Without prior notice of late pick-up, the vehicle is reserved for 1 hour after the specified pick-up time listed on the client's voucher. However, if a flight number is entered in the reservation, the hold policy will apply to one hour after the flight has landed, even in the event of a delay in the flight arrival.

Accepted Credit Cards:

• We accept the following credit cards: American Express, Diners Club, UnionPay Credit, Eurocard/Mastercard, and Visa. Please note that the Visa Credit, MasterCard Credit, UnionPay Credit, Diners Club, Visa Debit, and MasterCard Debit cards must be valid for at least 6 months after the drop-off date and must have embossed numbers. Clients using Visa Debit or MasterCard Debit will be required to purchase additional coverage at the time of pick-up.

Seasonal Tyres:

• Seasonal tyres are included in the rental price.

Delivery and Pick-up Services:

• Delivery and pick-up services are available upon request and are subject to additional charges.

Unlimited Kilometers:

• All rental rates include unlimited kilometers.

Vehicle Guarantee:

• While we cannot guarantee a specific brand or model, a vehicle similar to the one reserved (or larger) will be provided at the time of pick-up.

Inclusive Rates:

• All rates include Collision Damage Waiver (CDW)/Theft Protection (TP), VAT, TAX, Airport/location charges, and third-party liability coverage. Third-party liability coverage includes a maximum cover of €1,200,000.00 EUR for material damages and €5,400,000.00 EUR for personal injuries.

ADDITIONAL COVERAGE:

• All rentals include Collision Damage Waiver (CDW) and Theft Protection as standard.
• Collision Damage Waiver (CDW) reduces the renter's responsibility in case of damage to the vehicle to the excess amount specified in the rental agreement.
• Theft Protection reduces the renter's responsibility to the vehicle in case of theft to the excess amount specified in the rental agreement.
• At the time of pick-up, clients have the option to choose from additional protection products, which include:
• CDW+: This option reduces the excess to a smaller amount than the standard CDW.
• SCDW: This option reduces the excess amount to zero, providing full coverage for damages.
• TG: This option completely covers damages on tyres, wheels, and windows of the vehicle.
• PAI: Personal Accident Protection provides coverage for medical expenses in the event of injury, with limits of €3,000 for invalidity, €4,000 for decease, and €2,200 for medical costs.
• It's important to note that standard protection products do not cover damages on tyres, wheels, and windows of the vehicle unless TG protection is included.
• Damages caused by driver negligence, as well as the loss of vehicle documents, keys, etc., are not covered by any protection product.
• When renting a vehicle with basic coverage (wich includes damage excess), all damages that occur during the rental will be charged according to the official damage pricelist up to the excess amount. This also includes hit&run damages, as well as damages caused by a third party no matter of legal responsiblity or non-responsibility of the renter. Damage cost presented in our official damage pricelist includes cost of bodywork of the vehicle together with all operational costs and losses for the fleet owner (i.e. manpower for processing damages, lost revenue, transport costs, etc.)

Additional Equipment & Services:

• GPS: Available upon request, subject to availability, at €15 EUR/day (maximum charge for 10 days).
• Child Seat: Available at €10 EUR/day (maximum charge for 10 days).
• Booster Seat: Available at €6 EUR/day (maximum charge for 10 days).
• Premium Roadside Protection (PRP): Clients can purchase PRP for €5 EUR per day, covering assistance in cases of breakdown or damage resulting from improper use by the driver.
• Prepaid Fuel: Clients can purchase a full tank of fuel at the time of pick-up for the price depending on tank capacity. No refunds will be provided for unused fuel.

Additional Coverage:

• All rentals include Collision Damage Waiver (CDW) and Theft Protection (TP). Clients can choose additional protection products at the time of pick-up, such as CDW+, SCDW, TG, and PAI.

All-Inclusive Coverage:

• Clients can purchase all-inclusive coverage, including mandatory prepaid fuel, to avoid a credit card deposit requirement.

Mandatory Fees:

• One-Way Fee: One-way fees apply to specific routes and are subject to availability.
  OW Zagreb - Split & Split - Zagreb
  OW Zagreb - Dubrovnik & Dubrovnik - Zagreb
  OW Split - Dubrovnik & Dubrovnik - Split
  One way fees are subject to change, depening on availibility on certain locations.
• Cross Border Permit: Cross Border Rentals are allowed to the following countries: Andorra, Austria, Belgium, Bosnia&Herzegovina, Bulgaria, Czech Republic, Denamrk, Finland, France, Germany, Great-Britain, Hungary, Ireland, Italy, Liechtenstein, Luxemburg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Vatican City. For entering EU countries mentioned above, a Cross Border Fee of €80/rental applies. For entering non-EU countries mentioned above, a Cross Border Fee of €100/rental applies.
• Ferryboat Permit: Mandatory for trips involving ferryboat transportation. The Ferryboat permit cost is €40 EUR /rental, VAT included.
• Additional Driver Fee: An additional fee of €10 EUR/day (10-day max) applies for extra drivers.

Additional Fees:

• Missing Fuel & Refueling Service: At the pick-up, vehicles are provided with a full tank and should be returned full. Otherwise, a minimum fee of €2.50 EUR/liter and €50 EUR refueling service will apply.
• Damage Handling Fee: A fee of 50 EUR applies for handling damages not covered by additional coverage.
• Administration Fee: Clients are responsible for all parking or traffic fines during the rental. An administration fee of €50 EUR per fine will be applied for processing the fine.
• Extremely Dirty Vehicle: A fee of €100 EUR will apply for vehicles returned in an extremely dirty condition.
• Smoking Inside the Vehicle: Smoking is prohibited inside the vehicle, with a penalty fee of €250 EUR applicable.
• Vehicle Replacement in Case of Accident (Croatian territory): In case of a breakdown of an accident due to driver's negligence, providing a replacement vehicle on Croatian territory will be charged €100 EUR.
• Lost Car Documents: A fee of €200 EUR will be charged for lost or unreturned car documents.
• Lost License Plate: A fee of €250 EUR will be charged for lost license plates.
• Damaged/Lost Car Keys: A fee of €600 EUR will be charged for damaged, lost, or unreturned car keys.
• Wrong Fuel: The cost charged is based on the repair assessment (min €300 EUR) + full tank of fuel + towing service.

Slovenia general Terms & Conditions can be dowloaded on this link

At Garage No.1, we prioritize providing our customers with a seamless and enjoyable car rental experience. While we strive to maintain our vehicles in optimal condition, we understand that occasional damages may occur during the rental period.

Although we prefer not to impose charges for damages on vehicles returned from rental, we must ensure the continued quality and safety of our fleet. In cases where insurance coverage is not booked, we are obligated to assess and compensate for any damages incurred.

It's important to note that the compensation charged to customers for damages is not solely based on repair estimates. Factors such as the diminished value of the vehicle, logistics required for repairs (including transporting vehicles to repair shops, obtaining repair estimates, and administrative tasks) also contribute to the overall cost.

The damage compensation charged to customers is an averaged amount calculated based on the average cost incurred by a large number of damages, varying depending on the car category. While we tend to be transparent and fair in our assessment, we want our customers understand that the exact cost of damages may vary depending on multiple factors, and our aim is to ensure a fair and equitable resolution for all parties involved.

Offical Croatian damage pricelist can be dowloaded on this link